AI Process Mapping

AI Process Mapping is a diagnostic service that breaks down your most critical workflows into their component parts — who does what, when, how, and with what tools — to identify where AI can make a measurable difference.

We go beyond typical process or journey mapping by scoring each task for AI suitability, data availability, and business value. This isn't just a visual exercise. It's the foundation for building AI that works — because it's grounded in how your business actually operates.

Who It's Best For

AI Process Mapping is a perfect fit for organizations that:

• Want to invest in AI, but need to know where it will actually move the needle
• Have siloed or undocumented workflows, making it hard to identify automation opportunities
• Are struggling to get past one-off pilots because they lack system-level visibility
• Need a structured, repeatable way to evaluate new AI ideas across departments
• Are preparing for AI strategy or roadmap development and need data to guide prioritization

If you're serious about adopting AI in a way that aligns with operations, this is the work that must come first.

Approach We Take

We map how work actually gets done — across roles, systems, and decision points — with a focus on surfacing high-impact, automatable, or augmentable tasks.

Our approach includes:

• Workflow Deep Dives — Interviews, observations, and system tracing to understand end-to-end service delivery
• Task-Level Inventory — We break workflows into granular tasks and tag them with relevant metadata: frequency, time required, decision logic, exceptions, dependencies, etc.
• AI Suitability Scoring — We apply a proprietary scoring model to evaluate each task across feasibility, data readiness, reasoning complexity, and team change readiness
• Bottleneck Identification — We flag operational friction points, handoffs, or gaps where AI could reduce cost, increase speed, or improve accuracy
• Visualization & Playback — We produce clear, high-fidelity maps and scoring heatmaps to support decision-making

This becomes the groundwork for any AI strategy, pilot, or transformation program.

How It Works

1. Scope Alignment — We work with stakeholders to identify which business unit, process, or service to map
2. Discovery Sessions — We conduct interviews, review SOPs, and observe processes in motion
3. Workflow Mapping — We document end-to-end workflows and break them into task-level steps
4. Scoring & Analysis — Each task is scored using our AI Suitability Model and tagged for impact and effort
5. Output Delivery — We deliver maps, inventories, heatmaps, and key findings — all ready to inform roadmaps, experiments, or tool evaluations

What to Expect Working With Us

At the end of the engagement, you'll have:

• A clear view of how work gets done — not just the ideal state, but the real one
• A structured inventory of tasks across workflows, with AI feasibility and business impact scoring
• Visuals and documentation that support executive alignment and prioritization
• A set of recommended starting points for AI experimentation or automation
• A reusable evaluation model to assess future AI opportunities

AI Process Mapping is where strategy, operations, and technology finally meet — in a format that allows for informed, confident, and high-impact decisions.